Security Guards Industry Trends
In the Security Guards industry trends is becoming increasingly difficult to distinguish between the growing need of security companies. Prices are fiercely competitive and promotions and ‘value adds’ are almost on a par. Furthermore, there are few geographical boundaries denoting service areas.
The only variables left to differentiate between the competition are SERVICE an CLIENT SATISFACTION INDEXES. This can only satisfactorily met by a company that has the client’s needs and interest in mind.
Our experience in the industry has tough us that no two clients can be serviced with the same product ‘template’. Each client has their inimitable circumstances, which must be catered for on a case -by-case basis. We assess each client’s requirements individually, and devise custom-made solutions that best satisfy his or her needs.
Whilst admittedly this is easier said then done, we have been able to do so because of the invaluable feedback we seek from our entire clientèle.
We believe that most important aspect of our relationship with our clients is communication. There are client who want to know about every occurrence and detail of the day-to-day security routines, whiles others only want a report back on incidents of a certain magnitude.
The second factor that stands out is flexibility. We established that the risk profile of each client is not only different, but is also not constant. There appear to be fluctuations or periods where the client may feel more vulnerable than usual.
One of the observations was that other security services providers were not sensitive to these changes and were not able to make adjustments or recommend solutions conforming to the fluctuations as and when needed.
As a service provider we have dedicate a lot of time and effort towards understanding these needs and will continue to do the research in order to provide the vest customised service available. For to offer the best Security Guards solution for your customised needs we keep our finger on the pulse of Security Guards Industry Trends